Field Service

Many companies have problems with organising the Field Service process (placing and maintaining demo units and displays). The activities often require a technical know-how and the need for capacity greatly fluctuates. A good Field Service can result in a very high customer satisfaction.

Racktime carries out the (technical) Field Service from a marketing perspective: customer satisfaction, flexibility and added value are key issues in this respect.

• Placing and installing displays on the shop floor
• Maintenance of displays and demo units on the shop floor
• Placing and managing equipment at fairs and events 
• Advice about optimal presentation and the use of the displays
• Additional services that can be combined with Field Service, such as
  • Placing promotion materials
  • Store checks
  • Training shop staff
  • Web-based reporting